We are upgrading our Utility Bill Pay online portal in September. This is the system where utility customers can manage their accounts, including set up autopay, make one-time payments, receive paperless bills, and start or stop service.

How Does the Utility Bill Pay Upgrade Affect Me?

From now through Sept. 18:

• You will continue to have access to all online services.

Sept. 19 through Sept. 24:

• You will have NO access to online services.
• Auto payments WILL be processed.

To make or change online payments, start or stop service or get account information, you will need to:

• Call us at 408-730-7400
• Or visit Finance at City Hall, 456 W. Olive Ave., 3^rd floor (8 a.m. to 5 p.m., Monday to Friday)

On Sept. 25:

• You can access all online services as usual.

Update Notices - The vendor has let us know:

• The URL for Utility Bill Pay will remain the same.
• Existing customers, you may keep your existing password.

For more information