Payment Options

Pay online: View and pay your bill online or set up automatic payments using your bank account, Visa or MasterCard credit or debit card. Enroll online.

Pay by mail: Pay with check, cashier’s check or money order made payable to the City of Sunnyvale and mailed with the payment stub in the return envelope provided to P.O. Box 4000, Sunnyvale CA 94088-4000. Third party and postdated checks will not be accepted. Do not mail cash.

Pay in person: Pay with cash, check, cashier’s check, money order, or VISA or MasterCard credit or debit card in person at the City Hall, 456 W. Olive Ave., Monday through Friday during regular business hours (closed holidays). An after-hours depository is located at the front of our building for payments by check, cashier’s check or money order (enclose with the payment stub in a sealed envelope). Don’t deposit cash in the after-hours depository.

Automatic payment service: Pay your bill by automatically deducting the amount owed from your checking or savings account. Sign up online with Direct Payment or call our office for more information.

Paying through an online banking service? Allow enough time for your bank to process and mail your payment. Check with your bank for estimated lead times.

Electronic Check Conversion

When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

Past Due Bills

Your bill is due upon presentation and will become past due if not paid within 25 days. A late charge of 5% will be added to your account if payment is not received by the due date. If your bill remains unpaid, a processing fee will be charged and your services may be interrupted. If you are unable to pay your past due bill, call our office at 408-730-7400 to discuss payment arrangements.

Returned Payments

If your check or automatic payment is returned to us unpaid for any reason, a fee will be added to your account. A returned payment must be replaced by cash, cashier’s check or money order. If unpaid, your service may be interrupted.

Service Restoration

If your service has been interrupted for non-payment, your delinquent balance and any applicable fees must be paid (by cash, cashier’s check or money order) before the service will be restored.

Notice to Customers

If you believe that you have been mischarged for water, sewer or garbage collection service rendered, or that you have been charged for service not rendered, call 408-730-7400 and you will be given an explanation of how the amount you were charged was computed. If you are not satisfied with this explanation and still wish to dispute the matter, you have the right to have the matter heard by an employee of the City of Sunnyvale who has the power to resolve the dispute. To arrange for an informal hearing, call 408-730-7400 no later than fifteen (15) days after the billing date of your statement, or submit your request in writing to Utility Billing Supervisor, P.O. Box 4000, Sunnyvale, CA 94088-4000, postmarked or received not later than fifteen (15) days after that date. Failure to request a hearing before the deadline will result in the loss of a right to a hearing on this matter. Failure to pay the amount of your bill not later than (a) 15 days from the date of the hearing; or (b) 25 days from the date of your statement, whichever occurs later, may result in the interruption of your water, sewer or garbage service.

For billing questions, call 408-730-7400.